Support at Appsmith | Appsmith

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Support at Appsmith

When users need help with Appsmith, prompt access to support is crucial. This page provides an overview of the available channels through which you can reach Appsmith support and the information you should include to ensure timely assistance.

Support Channels

Appsmith Support Portal

The Appsmith Support Portal is the primary support destination for managing support tickets and accessing your support history. It is the recommended channel for raising and tracking issues.

Through the portal, you can:

* Submit new support requests

* View and respond to open tickets

* Track the status of your previous support requests

note
If you need to reset your password for the support portal, use the following link: Reset Support Portal Password

Discord

The Discord community serves as a valuable resource for users seeking help and community engagement. While it may not always be the primary channel for paid support, the support team is available to assist users in Discord. Here's how you can contact support through the Discord server:

* Join Appsmith on Discord Server .

* Navigate to the Support channel to raise queries.

Intercom

If you need immediate help while using Appsmith, you can access support directly through the Intercom chat feature:

* Click the Help button within Appsmith.

* Select Chat with Us to start a conversation with the support team.

Priority support

Priority Support ensures expedited assistance for paid plan customers. Here's how you can access priority support:

*
Email : You can reach the support team directly via email at [email protected] .

*
Account Manager : Enterprise plan customers have the option to contact their dedicated Account Manager for personalized assistance.

Send Support Info

Use the built-in Send support info option to capture and submit issue context from inside the platform. You can open it from either Help menu location and use the widget to capture a screenshot or a short screen recording. Then open a ticket on one of our supported channels to get help.
This feature is available from Appsmith version v1.96 onward.

From the Editor help menu

* Open your app in the Editor.

* Click the Help menu.

* Select Send support info .

Send support info option in the Editor help menu

From the Homepage header help menu

* Go to the Appsmith Homepage.

* Click the Help menu in the header.

* Select Send support info .

Send support info option in the Homepage header help menu

Support info widget

After you select Send support info , the support widget opens and lets you choose one of the following:

* Capture a screenshot

* Record your screen

Add a title and a brief description of the issue, then submit the captured details to support.

Send support info widget with screenshot and screen recording options

Required Information for Support

To help our team resolve your issue efficiently, please include the following details in your ticket:

* Appsmith version :

* Open https://your-appsmith-installation.com/info

* Copy the version number from that page

* Steps to Reproduce and Error Description :

* Preferred: Record a short video showing the issue in action. Use the built-in Send support info feature, or Loom or any other screen recording tool, and share the link in your support request

* Alternative: Provide clear screenshots and describe each step leading to the error

* Logs (Self-hosted instances only) - Logs help our team diagnose backend issues:

* If you're running a self-hosted instance of Appsmith, access your server or container host

* Follow the steps outlined in the How to Get Container Logs guide

* Attach the relevant logs to your support request

* Optional but Useful API Responses - These endpoints provide insight into the health and configuration of your Appsmith instance. Including their responses can help speed up troubleshooting:

* Health Check: https://your-appsmith-installation.com/api/v1/health

* Settings Overview: https://your-appsmith-installation.com/api/v1/consolidated-api/view

Example Ticket Template

This is a sample format you can follow when opening a support request:

**Issue Summary:**
Unable to deploy applications – receiving a 502 error on publish.

**Appsmith Version:** v1.78

**Steps to Reproduce:**
1. Open an application
2. Click 'Deploy'
3. Observe the 502 error

**Screen Recording:**
Sent via Send support info
OR
https://www.loom.com/share/example

**APIs Output (if applicable):**
<insert API responses or relevant metrics>

**Logs:**
Attached logs from Docker as per guide

Providing detailed, structured information ensures a faster and more accurate resolution. Thank you for helping us help you!

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Telemetry

* Support Channels
* Appsmith Support Portal

* Discord

* Intercom

* Priority support

* Send Support Info
* From the Editor help menu

* From the Homepage header help menu

* Support info widget

* Required Information for Support

* Example Ticket Template

Support at Appsmith | Appsmith

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