Refund policy - Simple Amen

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Refund policy
- Simple Amen

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Refund policy

Simple Amen Return & Exchange Policy

At Simple Amen, our pieces are made in small batches with a whole lot of care. Because of this, we do not offer refunds to your original form of payment. Instead, we’re happy to provide exchanges or store credit if your item meets the guidelines below.

Exchanges & Store Credit Only

You may request an exchange or store credit within 14 days of the delivery date.

To be eligible, items must be:

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Unworn and unwashed

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In original condition with tags attached (if applicable)

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Free of makeup, deodorant marks, pet hair, stains, or odors

If your item qualifies, you can choose:

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An exchange for a different size or item (subject to availability), or

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A digital store credit (gift card) to use on a future order.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

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Sale or discounted items

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Gift cards

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Custom items or pieces marked “Final Sale” in the product description

How to Start an Exchange or Store Credit

To start the process, email us at [email protected] with:

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Your name

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Order number

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Item(s) you’d like to exchange/return

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Whether you’d like an exchange or store credit

We’ll follow up with the return shipping address and next steps.

Shipping Costs

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Customers are responsible for return shipping costs on exchanges and store credit returns (unless item is damaged prior to recieving).

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Original shipping charges are non-refundable .

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email [email protected] within 7 days of delivery with:

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Your order number

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A short description of the issue

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Clear photos of the item and any damage

We’ll review and do our best to make it right with a replacement or store credit.

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