Help & Support — FOSSA Docs Docs Search docs... ⌘K Docs API CLI Glossary Launch App User Guides Product Guides Get Started Project Setup Release Groups Issues Licenses Vulnerabilities Quality SBOM Policies Reports FOSSA CLI API Reference Integrations fossabot Organization Management On-Premises Deployment Help & Support FAQ Generate a debug bundle Why CI/CD Integration Delivers the Best Results Incomplete and Unknown Dependencies License Conclusions vs. License Corrections Dependency Metadata Table Sunset Legal Get Support fossa.com On this page * Overview * Get support * Troubleshooting * FAQ On this page Docs Help & Support Help & Support Troubleshooting, FAQs, and how to get support from FOSSA. 1 min read Updated Aug 26, 2026 Copy link Overview Stuck on something? This is where to find answers and reach a human. All guides FAQ Quick answers to the questions we hear most, covering general, pricing, analysis, account, data retention, and troubleshooting. Read more Generate a debug bundle Capture FOSSA CLI debug logs and send them to support to speed up troubleshooting of scan failures. Read more Why CI/CD Integration Delivers the Best Results Why running FOSSA in your build pipeline produces the most accurate dependency analysis. Read more Incomplete and Unknown Dependencies Resolve Unknown or Failed dependencies by overwriting them with a manual entry or adding a new dependency. Read more License Conclusions vs. License Corrections Understand the difference between concluding a license and correcting one, when to use each, and how they interact. Read more Dependency Metadata Table Sunset FOSSA is retiring a legacy dependency metadata table to improve app performance. Read more Get support * Email : [email protected] . Let us know what you ran into and we'll help. * Support site : support.fossa.com for in-app help and ticketing. We're generally available during business hours (Pacific Time). * Enterprise support & SLAs : professional support options are included with FOSSA Enterprise plans. Contact [email protected] to learn more. * Reporting a security vulnerability : follow the Responsible Disclosure Policy . Troubleshooting * Generate a debug bundle : capture CLI logs to attach to a support ticket. * Fixing incorrect dependency data : reanalyze and correct wrong license or copyright data. * License Conclusions vs. License Corrections : which tool to use when a dependency 's license looks wrong. FAQ Quick answers to the questions we hear most, see the FAQ , which covers: * Account & organization : moving a user between orgs, deleting an account or org. * Data & storage : what FOSSA stores and how long it's retained. * Analysis : what the CLI uploads, static vs dynamic, supported languages. For deployment-specific issues, start with On-Premises . © 2026 FOSSA, Inc. [email protected]