service-request - Facilities Management & Development - Cal Poly Skip to content Administration & Finance menu A&F Services my CalPoly login Search menu Facilities Management & Development * About * Facilities Help Center * Planning & Capital Projects * Campus Maps * Services * Warehouse * A&F Home * Facilities Management & Development * Requests * Current: Service Request Help Center Facilities Help Center The Facilities Help Center is the first point of contact for all facilities-related requests. Submit a service request using the link below or call the Help Center for assistance. Service Requests SUBMIT YOUR SERVICE REQUEST ONLINE **Please use Google Chrome web browser * View Planon User Guides * Planon FAQ * See Labor Rates * Facilities After Hours Facilities After Hours: For urgent Facilities requests after 4:30 p.m. and before 7:30 a.m., please contact the Cal Poly Police Department 24/7 at (805) 756-2281 For non-urgent issues that can wait until the next business day, please click here . Wondering If Your Request Is Covered Under Maintenance? Facilities Management & Development maintains state buildings, grounds, and the campuswide road and utility infrastructure. Repairs to the as-built/as-designed facility are typically covered under maintenance. Maintenance of non-state buildings may be performed on a recharge basis. Any improvements or maintenance of improvements due to change of use are also performed on a recharge basis. Examples of Types of Service Requests - Chargeback vs Maintenance * Carpenter Shop EXAMPLES of Types of Service Requests Funding Repair Ceiling Tiles in Classrooms/Labs Maintenance Repair Department Furniture (not attached) Chargeback Install Keyboard Trays Chargeback Repair flooring or wall tile to match. If FMD is unable to match the existing product based on cost or availability and the customer requests a specific material that is not used by FMD, this is not considered maintenance. Chargeback FMD replaces items that are part of the original installation. When departments add specialized equipment and those systems fail, the customer is responsible for maintenance and repairs. Chargeback * Central Plant EXAMPLES of Types of Service Requests Funding Walk-in Refrigerators and Freezers Case by case Free Standing Refrigerator Chargeback Utilidor Maintenance Chargeback * Custodial Services EXAMPLES of Types of Service Requests Funding Event Prep Chargeback Deep Cleaning Request of Dept. Offices Chargeback * Electric Shop EXAMPLES of Types of Service Requests Funding Lighting Ballast Repair Maintenance New light fixtures requested due to light vibrancy. The lights are working per the original design. Chargeback Repair Broken Outlets Maintenance Replace Exit Signs Maintenance Outside Lights Maintenance Smoke Detectors Maintenance Tripped Breakers Maintenance * Engineering Services EXAMPLES of Types of Service Requests Funding Lab Air Compressors Chargeback Department-Owned Air Compressors Chargeback Building Control Air Compressors Maintenance Fan Belts on Air Handlers Chargeback Fume Hood Exhaust Maintenance Greenhouses Chargeback Maintain Building HVAC Systems Maintenance * Landscaping Services EXAMPLES of Types of Service Requests Funding Pest Cleanup Case by Case Landscape Cleanup (blow leaves, powerwash) prior to an event Chargeback Overflowing trash (Outside only) Maintenance * Lock Shop EXAMPLES of Types of Service Requests Funding Fix Door Closers Maintenance Key Core Changes Chargeback Exterior Doors for ADA Operation Installation Case by Case * Paint Shop EXAMPLES of Types of Service Requests Funding Graffiti Cover-up Maintenance * Plumbing Shop EXAMPLES of Types of Service Requests Funding Malfunctioning Drinking Fountains Maintenance Smell of Gas or Sewage Maintenance Overflowing or Running Toilet Maintenance * Various Shops EXAMPLES of Types of Service Requests Funding Building 48 Ridge Vent repairs, gutter & downspout repairs and replacements, clogged drains, back-flow tests, greenhouse glass pane replacement Maintenance * N/A EXAMPLES of Types of Service Requests Funding Building 48 Fertilizer Injector repair Chargeback Service Request Priority Structure Campus Core Priorities * View Campus Core Priority Structure Priority Examples by Priority (not an extensive list) 1 Emergency 1-24 Hours * Life Safety * Fire / Explosion – active alarms, significant device failure/malfunction * Significant hazardous material spill or contamination * Electrical sparks, smoke, downed power poles/lines * Exposed faulty electrical cables/panels * Risk to animal life, safety, or harm * Water outage * Broken steam, water, or gas line * Toilet overflowing or sewage leak/back-up or other clog sink/shower * Elevator entrapment * Storm water flooding into a building * Broken, gushing, or misdirected irrigation device or sprinkler * HVAC failure for animal facility, science facility, computer lab, or server room * Gas leak or smell of gas * Breaker reset preventing academic instruction * Graffiti or a condition which reflects poorly on the University that is offensive 2 Urgent 24-48 Hours * Minor Leak * Safety Issue Contained * Heat/Cooling/HVAC * Broken glass and/or doors * Inoperable locks/space cannot be secured * Toilets/urinals running constantly * Loss of temperature (control) cooling in refrigerated space * Non-emergency elevator repairs * ADA compliance issue (inoperative door opener, obstructed route) * Piping or roof leaks , clogged sink/toilet/shower/tub * Pest/animal control that poses a harmful/unsafe condition * Fire Alarm trouble alert * Snow/Ice removal * Elevator Outage if only elevator and occupants in the building * Breaker reset not preventing academic instruction (offices, research labs) 3 Important 3 Days * State Fire Marshal and code compliance corrective actions (CARB, RWQB, APCD) * Elevator Outage if another elevator is in service for the building or the building is unoccupied * Graffiti Removal (non-urgent) * Hot/Cold call (within the range of 59-87 degrees) * Corrective Maintenance * Highly Visible (Hydration Station Filter, Soap Dispensers, etc) 4 Corrective 5-15 Days * Estimate Requests * USRs * Dripping faucets or showers (slow, contained by sink or shower drains) * Changing Light Bulbs 5 Elective 10-30 Days * Mount name plates, TVs, pictures, and whiteboards * EVENT Support (Supply Rental, Spider Box, Exterior Building Unlock) * Painting offices, special requests, or deep cleaning/waxing floors Housing Priorities * View Housing Priority Structure Priority Examples by Priority (not an extensive list) 1 Emergency 1-24 Hours * Domestic hot/cold water outage * Fire system activation (alarms, sprinklers) UPD or other first responder must confirm safe condition PRIOR to Electricians silencing alarm * Windows (broken, unable to open/close/lock) * No access to room (key broken, card reader malfunction) * Door not locking/can’t secure * Broken glass and/or doors * Toilet/urinal running constantly * Electrical breaker reset (multiple outlets or ceiling light in a resident room, an outlet with a refrigerator) * Water leak / intrusion (pipe or roof etc.) * Mold * FLS Trouble Alert * Pest/animal control that poses a harmful/unsafe condition * Elevator Outage if only elevator and occupants in the building * Laundry room leak/flood/electrical * HVAC: leaking heater or heating outage to whole building * All available restrooms are clogged (sink or shower or toilet) * Clogged kitchen sink 2 Urgent 24-48 Hours * Carpentry requests for the building (i.e. doors, walls, floors, baseboards, ceiling panels, gates, roofing, etc.) * Dispensers (soap, etc) * Carpet/ Flooring * Air-Conditioning malfunction * Heating outage or insufficient heating for a resident room or apartment * Light bulb burned out / cover or lamp broken (interior apartments common spaces) Replacement Key (bent/broken only, or spare for lock box) * Core changes * Pests (opossums. birds, bees, wasps, rodents) * Restroom has 1 or more (but not all available) clogged sink/toilet/shower/tub * Clogged drain line in Laundry room * Loss of domestic hot water or cold water in a residence (includes residence halls, rental apartments, Ag housing etc.) 3 Important 3 Days * Automatic door lock requires programming * Carpentry requests furniture (squeaky bed, loose desk) * Switch red bricks from heating to cooling and cooling to heat (scheduled PM during Spring and Fall) * Light bulb burned out / cover or lamp broken (interior common areas and building exteriors) * Electrical breaker reset (interior common space outlets or lights not in a living space, building exteriors) * Mailbox broken, missing, or need new combo * Restroom locker or locker combo issue * Sign needed (i.e. closed rooms, flooding) * Window coverings (blinds, shades) * Minor leak into a drain * Grounds (overgrown, egress, broken limbs, events) Cost of Chargeback Work * View Labor Rates Trade FY 2025/2026 Rates Base Rate Overtime Hours Markup Regular 20% Markup Overtime 20% Project Management 153.80 Engineering Svc 94.68 142.01 113.61 170.42 Central Plant 93.09 139.64 111.71 167.56 Plumbing 94.73 142.10 113.68 170.52 Electric 91.31 136.96 109.57 164.36 Carpenters 83.41 125.12 100.10 150.14 Lock 82.08 123.12 98.49 147.74 Paint 84.25 126.38 101.10 151.65 Fleet 85.32 127.98 102.39 153.58 Landscape 62.80 94.21 75.36 113.05 Laborers 56.26 84.38 67.51 101.26 Custodian 53.21 79.82 63.85 95.77 Events 59.86 89.79 71.83 107.75 Solano Multi-Trade * 91.67 183.34 110.00 220.01 Solano Grounds * 63.57 127.14 76.28 152.57 Students 20.00 30.00 24.00 36.00 * Overtime rate for International Union of Operating Engineers (Unit 10) is at 2.0% Please note that most chargeback work is performed outside normal business hours and is subject to overtime charges including meals and labor. Specialized Equipment Rate/Hour Type of Equipment Value greater than $100k $75 Boom truck and lift, backhoe, dump truck, forklift, vacuum trailer Value between $50k-$100k $50 Mini excavator, scissor lift Low value around $30K $25 Vertical lift, generator, bobcat FMD assesed various assets that work on projects or rented out. Based on usage hours, asset cost, and type of work is how we derived the average cost. Questions? 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