Returning from Time Off - Retention - Cal Poly, San Luis Obispo * Skip to Content * ? * Current Students * Prospective Students my CalPoly login * * Retention * Our Mission * What We Do * Navigating Time Off * Returning From Time Off * University Departure * Our Team Home : Returning From Time Off Returning from Time Off If you are returning to Cal Poly after taking time away , the details involved can feel overwhelming. Use the buttons below to identify and track the processes that match your unique situation. If you have questions, do not hesitate to email [email protected] for support. If you are looking to reapply to Cal Poly,  more information can be found here . You can contact [email protected] with questions about the readmission process.     Returning from Time Off                   HOLDS For students with holds in their Student Center, that may impact registration. CONTACT INFORMATION KEY DETAILS Student Accounts  Building 01, Room 213  (805) 756-1428  [email protected]   https://afd.calpoly.edu/student-accounts/holds/   First-year students:  Mustang Success Center  Building 52, Room D-37  [email protected]   success.calpoly.edu     All other students (Year 2+ and Transfer Students):   College Advising Centers  advising.calpoly.edu/advising-centers     Office of the Dean of Students Building 81 (805) 756-2472 [email protected]   University Housing Building 31 (805) 756-1226 [email protected] housing.calpoly.edu When you return from time off, check for any holds on your account which may impact your ability to register for the upcoming term.     To access your holds, you can log into your Student Center and select the “To Dos, Tasks, and Holds” on the drop-down menu. You can click on each individual hold, which contains instructions on how to clear it and the Cal Poly department you can contact if you have questions.    Student Accounts Hold:   To ensure your ability to register on time, upon your return, you should regularly review your account balance on your Cal Poly portal. Payment can be made online through the CASHNet portal or in person at the Cashier’s Office, Administrative Building (Bldg 1), Room 131E.    Students who have an overdue balance will have a financial hold placed on their academic records until the balance is paid to zero. The hold restricts the student from receiving University services, including registration. We strongly suggest reaching out to Student Accounts as soon as possible to explore options for paying off outstanding balances.   College Advising Center Hold:   If you are a first-year student and receive a hold on your account from Mustang Success Center, you will need to meet with an academic advisor from Mustang Success Center. Let them know that you have a hold on your account because you did not complete their First Year Success Program requirement. The academic advisor will support you with clearing the hold on your account.   If you are a continuing student and receive a hold from your college advising center, contact your advising center to request information on how to clear the hold on your account.   Student Affairs Hold:   As a student, you are required to complete an online sexual violence prevention training program once per academic year. If you see a hold from Student Affairs, you will need to complete the training  to clear the registration hold. To ensure there are no challenges with registration, complete the training the week before your registration date. If you feel unable to complete the training due to being triggered/traumatized, you can receive an alternative training through scheduling a consultation appointment with a Campus Advocate through Safer.   Housing Hold:   As you plan to return to Cal Poly, if you see a hold on your account from Housing, you should notify [email protected]  of your plans to enroll. Housing will provide instructions on how to release the hold on your account so you can register for classes. When emailing Housing, include your Cal Poly EMPLID or email address so their office can properly assist you. BACK TO TOP   REGISTRATION For students who are seeking to re-enroll in classes. CONTACT INFORMATION KEY DETAILS Academic advisors are available to help with this process.    First-year students:   Mustang Success Center  Building 52, Room D-37  [email protected]   success.calpoly.edu     All other students (Year 2+ and Transfer Students):   College Advising Centers  advising.calpoly.edu/advising-centers   Note : Not updating your password will lock your access to your portal. If your password expires, please contact ITS for support   Before returning to campus, we strongly encourage you to schedule a meeting with an academic advisor for a smooth transition back. If you are a first-year student, you can meet with an academic advisor from Mustang Success Center . All other students can meet with an academic advisor from your specific advising center or your retention specialist .    When you plan to return to Cal Poly, you will need to register during normal registration periods .    If you were close to graduating prior to taking leave and do not see an enrollment appointment on your account, you may have been "denied" graduation. To receive an enrollment appointment for future terms, complete the Request to Extend Expected Graduation Term form.    If you were on a Leave of Absence, you may not be able to view a enrollment appointment because you only receive an enrollment appointment the term before your Leave of Absence ends. To return early, contact your retention specialist, who can support you with completing a new Leave of Absence form with an updated return term along with any other forms you may need to fill out.  * Although you can submit an updated leave form at any time, be mindful of registration periods so you don't miss your next enrollment appointment.  * Enrollment for courses indicates your formalized return to Cal Poly and will update your status to “Active in Program” on your PolyProfile, if you were previously on a Leave of Absence.  As you plan to register for classes, you can check the Planning Calendar for the term you plan to re-enroll for.   If you were discontinued or dismissed, you will need to apply for readmission  to Cal Poly before receiving an enrollment appointment in your Student Center.  BACK TO TOP   TRANSFER CREDIT For students who are looking to transfer credit back to Cal Poly. CONTACT INFORMATION KEY DETAILS Academic Advisors are available to help with this process.   First-year students: Mustang Success Center Building 52, Room D-37 [email protected] success.calpoly.edu All other students (Year 2+ and Transfer Students):   College Advising Centers advising.calpoly.edu/advising-centers If you took classes while you were away, we recommend sending your transcripts as soon as possible. Your ability to enroll in certain classes may be impacted by the processing of your transcripts. Take note of the transcript processing timeline , as you plan to return to Cal Poly.    Cal Poly accepts transcripts received through Parchment. If your school is registered through Parchment, you can select Cal Poly San Luis Obispo as your institution and your transcripts will be sent directly to us.    If your institution provides electronic transcripts through a service other than Parchment, you can have your institution send your transcripts to [email protected] .  BACK TO TOP BASIC NEEDS INITIATIVE For students experiencing housing or food insecurity, financial hardship, transportation challenges, or concerns related to safety and security, sanitation, access to clean water, clothing or other basic needs. CONTACT INFORMATION KEY DETAILS Basic Needs Programs basicneeds.calpoly.edu     As you return to Cal Poly, you have access to Cal Poly’s Basic Needs Program, which seeks to ensure that all students have access to the resources needed to focus on education and success at Cal Poly. In addition to Food Resources , Housing Support and Resources , Transportation Resources , and Financial Resources , you may have access to the following programs as an enrolled student:  * Cal Poly application support for Cal Fresh (may be eligible regardless of student status)  * Cal Poly CARES Grant   * If you have applied for a Cal Poly Cares grant and have questions, please contact the Office of the Dean of Students at [email protected].  * Mental Health Resources   * Additional campus Mental Health resources: SLO Counseling Service at Cal Poly   BACK TO TOP     CAL POLY SCHOLARS For students in the Cal Poly Scholars program wondering how returning from time off impacts program participation. CONTACT INFORMATION KEY DETAILS Cal Poly Scholars Building 15,  Rooms 116-120 Monday - Friday from 8 a.m. - 5 p.m. scholars.calpoly.edu   For general inquiries: [email protected] (805) 756-5103   Please refer to the main Cal Poly Scholars website for contact information to program coordinators.     Depending on the term you return, your Scholar program commitments may be modified. Contact [email protected] to inform them of your plans for returning to campus and the outstanding commitments you have for the academic year.   If you return at the start of the new academic year, you will have a new Scholar agreement, which you can view on your Canvas page for Cal Poly Scholars. For additional ways to become involved or find resources, you can view the Modules section of the Cal Poly Scholars Canvas page.   Additionally, to have your award reinstated, please contact the Office of Financial Aid. BACK TO TOP     CAREER SERVICES For students experiencing uncertainty about their major and/or career path. CONTACT INFORMATION KEY DETAILS Career Services Student Services, Bldg. 124 careerservices.calpoly.edu (805) 756-2501 [email protected]   General Drop-In: Check for current days/times To make an appointment : * log into MustangJOBS  * 1st-time users complete basic profile  * click “Counseling Appts” (top-right)  * select “Request New Appointment”  * if you do not have access to MustangJOBS, please email [email protected]  Career Services has curated a Career Resource Toolkit for students to access - it includes topics like job searching, considering graduate school, and career specific resources curated for various identities and lived experiences.     Career counselors are here to support you in all stages of your career and post-graduation planning. Appointments range from 30 minutes to an hour, depending on the topic, and you can make an appointment during your time off.     Drop-In hours are great for students seeking support for the following three topics: resumes, cover letters, and interview prep.     Appointments are best for career exploration, change of major discussions, and more in-depth job or graduation school searching. It is recommended that students explore PathwayU , prior to setting up a change of major appointment.   BACK TO TOP     COUNSELING SERVICES For students seeking mental health and emotional wellbeing support after re-enrolling. CONTACT INFORMATION KEY DETAILS Campus Health & Wellbeing Counseling Services (805) 756-2511 Building 27, Room 135 chw.calpoly.edu/counseling Counseling Services is currently offering services in-person and remotely by phone and HIPAA-compliant Zoom. To schedule an appointment : call (805) 756-2511 If you are in crisis :  call (805-756-2511) anytime* *After hours, follow the prompts to speak with a counselor. When returning from time off, you are eligible to receive an appointment from Counseling Services on the first day of the term in which you are enrolled and have paid tuition and fees. If you met with a counselor more than six months ago, you will need to complete a new screening appointment. Otherwise, you can call to schedule an appointment with your previous provider.  BACK TO TOP     DISABILITY RESOURCE CENTER For students with accommodations on file or those needing accommodations during enrolled terms. CONTACT INFORMATION KEY DETAILS Disability Resource Center Building 124 (805) 756-1395 [email protected] drc.calpoly.edu Even if you do not have verification of documentation of a disability, you can fill out the DRC Online Student Application to initiate the process. A DRC Access Specialist will contact you to request necessary information and schedule an individual intake appointment to discuss individualized support options. * We recommend that you complete the application as soon as possible, prior to the start of the term. Waiting can delay your ability to receive support in a timely manner.   If you received accommodations prior to taking time away, you do not need to resubmit documentation. Instead, please email your access specialist to notify them of your plans to re-enroll. To check who your access specialist is, you can check your Student Accommodations page under your Cal Poly portal, or you can email [email protected] to ask who your access specialist is.    In addition to providing accommodations for your classes, the DRC provides support for housing, meal plan, and transportation accommodations. For more information, you can view the available DRC services that are the best fit for your situation.  BACK TO TOP   FINANCIAL AID Procedures for Work Study students and students receiving state and/or federal aid to follow upon returning from time away. CONTACT INFORMATION KEY DETAILS Financial Aid Office Building 01, Room 212 calpoly.edu/financial-aid   Most general questions can be answered via email at [email protected] or phone (805) 756-2927.    Drop-in Window: Mon-Fri • 10-12 & 1-3  Phone Hours: Mon-Thurs • 1:30-3:30  Counseling Appointments: Mon-Fri • 8-5  If you receive any kind of financial aid and you return to Cal Poly within the same academic year, contact the financial aid office to notify them about your return. If you met Satisfactory Academic Progress requirements prior to taking time away from Cal Poly, your financial aid will be reinstated without any issue.     If you did not meet SAP requirements when your time off began, you may need to submit an appeal letter. The financial aid office will follow up with you in case there are other action items you need to take upon returning to campus and you can reach out to your retention specialist if you’d like support with your appeal letter.     If you are returning in a new academic year, you should still notify the financial aid office about your return and fill out your FAFSA or Dream Act for the academic year you are returning. Additionally, please check your SAP status and any holds or warnings you may have in your Student Center.    If your financial situation has changed and your current financial aid award does not reflect the change, you can request a review of your financial information through Special Circumstances forms, which may result in an adjustment in your financial aid award.   See these webpages for more information:  * Special Circumstances Appeals   * Cost of Attendance Appeals   * Dependency Appeals   Special Circumstances forms are accessible on: https://calpoly.studentforms.com     If you would like to schedule an appointment with your financial aid counselor, you can email the financial aid office to ask to set up a meeting.  BACK TO TOP     FIRST-YEAR STUDENTS For non-transfer students in their first year at Cal Poly planning to return for the spring term. CONTACT INFORMATION KEY DETAILS Mustang Success Center Building 52, Room D-37 [email protected] success.calpoly.edu As a first-year student, you may be blocked into classes for both fall and spring terms. For questions or help with rearranging your schedule, we encourage you to contact [email protected] or meet with an academic advisor from the Mustang Success Center.  BACK TO TOP     HEALTH SERVICES For students in need of medical support. CONTACT INFORMATION KEY DETAILS Health Services Building 27 [email protected] chw.calpoly.edu/health/health-services If you are enrolled in classes at the beginning of the term, you are eligible to receive services from the Health Center such as office visits, in-house lab tests, and x-rays free of charge. You are responsible for labs ordered from an off-campus medical provider, Rx’s, orthopedic supplies, and over the counter items not included in basic services such as immunizations.    Campus Health & Wellbeing strongly recommends carrying private health insurance for medical and surgical problems beyond the scope of Cal Poly's Health Services. Each student is encouraged to have their own coverage for major medical, surgical and emergency expenses. Cal Poly cannot pay for off-campus care; therefore, an individual is responsible for those charges. We recommend consulting with an insurance broker to find the best available insurance coverage for you or  Covered CA  to choose a plan.    To find community health resources, reach out to the SLO County Public Health department and San Luis Obispo County Health Access f or helpful information.    If you are not insured, you may be eligible to receive some medical care through the SLO Noor Foundation .  BACK TO TOP     HOUSING For students seeking housing upon returning to campus. CONTACT INFORMATION KEY DETAILS University Housing Building 31 (805) 756-1226 [email protected] housing.calpoly.edu If you held your room while taking time away, contact [email protected] to inform them of your plans for returning to campus.    If you are returning during the middle of the academic year and are interested in living on-campus, University Housing offers an interest list and application to students for the spring term.    If you are looki