Slack for Customer Service: Faster Support & Resolution | Slack Skip to main content * Features * * * COLLABORATION * Channels Organize teams and work * Slack Connect Work with external partners * Messaging Chat with your team * Huddles Meet with audio and video * Clips Record and share updates * CRM * Salesforce in Slack Bring Salesforce into the flow of work * Slack CRM for Small Business Manage customers in Slack with the help of Slackbot * PROJECT MANAGEMENT * Templates Start any task, fast * Canvas Create rich, flexible docs * Lists Organize, track and manage projects * File Sharing Bring files to the flow of work * PLATFORM * Agentic Platform Customize, extend, and unify your tech stack in Slack * Apps & Integrations Connect your tools with Slack * Workflow Builder Automate everyday tasks * INTELLIGENCE * Slack Code Write and ship code with agents * AI in Slack Built-in AI, right where you work * Slackbot Your AI teammate * Agentforce Salesforce agents, natively in Slack * Enterprise Search Search anything. Find everything. * ADMIN & SECURITY * Security Protect data, ensure compliance * Enterprise Key Management Monitor and revoke access * Slack Atlas Discover rich profiles and org charts * * Watch demo * Download Slack * See all features * Slack Marketplace * * Find new agents and apps that fit your team’s needs. Browse marketplace * Feature Releases * Slack Code, and more See what’s new * * What is Slack? * Slack vs. Teams * Accessibility * Solutions * * * BY DEPARTMENT * Engineering * IT * Customer Service * Sales * Project Management * Marketing * Human Resources * Security * BY INDUSTRY * Manufacturing, Auto & Energy * Technology * Media * Small Business * Financial Services * Retail * Public Sector * Education * Health & Life Sciences * * Watch demo * Download Slack * See all solutions * TEMPLATE GALLERY * * Start work faster with pre-made templates for every task. 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Learn more * * Help Center * Customer Support * Pricing Search Sign in Talk to sales Get started Get started Back * Features * * * COLLABORATION * Channels Organize teams and work * Slack Connect Work with external partners * Messaging Chat with your team * Huddles Meet with audio and video * Clips Record and share updates * CRM * Salesforce in Slack Bring Salesforce into the flow of work * Slack CRM for Small Business Manage customers in Slack with the help of Slackbot * PROJECT MANAGEMENT * Templates Start any task, fast * Canvas Create rich, flexible docs * Lists Organize, track and manage projects * File Sharing Bring files to the flow of work * PLATFORM * Agentic Platform Customize, extend, and unify your tech stack in Slack * Apps & Integrations Connect your tools with Slack * Workflow Builder Automate everyday tasks * INTELLIGENCE * Slack Code Write and ship code with agents * AI in Slack Built-in AI, right where you work * Slackbot Your AI teammate * Agentforce Salesforce agents, natively in Slack * Enterprise Search Search anything. Find everything. * ADMIN & SECURITY * Security Protect data, ensure compliance * Enterprise Key Management Monitor and revoke access * Slack Atlas Discover rich profiles and org charts * * Watch demo * Download Slack * See all features * Slack Marketplace * * Find new agents and apps that fit your team’s needs. Browse marketplace * Feature Releases * Slack Code, and more See what’s new * * What is Slack? * Slack vs. Teams * Accessibility * Solutions * * * BY DEPARTMENT * Engineering * IT * Customer Service * Sales * Project Management * Marketing * Human Resources * Security * BY INDUSTRY * Manufacturing, Auto & Energy * Technology * Media * Small Business * Financial Services * Retail * Public Sector * Education * Health & Life Sciences * * Watch demo * Download Slack * See all solutions * TEMPLATE GALLERY * * Start work faster with pre-made templates for every task. See all templates * * Task Management * Scale * Engagement * Trust * Enterprise * Resources * * * Resources Library * What’s New * Product Tour * Events * Developers * Partner Program * Customer Stories * Community * Slack Certified * Blog * Slack Marketplace * * Watch demo * Download Slack * FEATURED * * Winning in the AI era of work. Learn more * * Help Center * Customer Support * Pricing Talk to sales Get started Sign in Slack for Customer Service Make customer service simple and productive Deliver standout customer service by putting the experts, tools and information your agents need at their fingertips. Talk to sales Get started Pause animation Play animation Resolve issues faster Bring the right teams together to speed up resolution times * Resolve incidents in real time by easily looping in experts across the company using the  Service Cloud for Slack app * Collaborate and solve problems aloud with  Slack Huddles * Search across files, messages and channels to find answers quickly and easily See how Salesforce resolves cases faster in Slack "By swarming issues in Slack, we can bring the right experts into the case at the right time, eliminate tiers and escalations, and ultimately find the best person available to help troubleshoot the issue quickly." Tamara Carpenter , Senior Manager, Operations Pause animation Play animation Improve agent onboarding and productivity Empower your agents to rapidly solve issues * Boost agent productivity with no-code workflows and streamline collaboration among customers and experts * Create a central hub for knowledge so agents can spend less time searching and more time helping customers * Get new team members up to speed quickly with automated and interactive onboarding Learn how Intuit increases customer satisfaction with Slack 36% faster customer support case resolution 1 12% increase in customer satisfaction 2 1 Source: Intuit, 2020 2 Source: Intuit, 2020 Pause animation Play animation Grow customer relationships Improve customer satisfaction with prioritized support * Bring customers directly into your workspace using  Slack Connect  and delight them with white glove service * Troubleshoot issues together with partners and experts, using tools in one space to reduce complexity * Strengthen customer loyalty by sharing real-time updates See how Fastly scales excellent customer service "We hear back from our customers that we’re like an extension of their team, and part of that feeling definitely comes from the fact that we use Slack." Kami Richey , Director of Customer Experience Productivity begins with your favorite tools Resolve customer issues faster and collaborate right from Slack using platforms like Salesforce and more. See all customer service integrations See how Slack works for customer service teams Link may open in new tab Webinar Increase your service team's productivity with Slack Watch now Link may open in new tab e-book The digital-first customer service playbook Read now Link may open in new tab Blog Unlocking the power of case swarming with Slack and Salesforce Learn more Link may open in new tab Webinar Supercharge collaborative service with swarming Watch now Link may open in new tab Webinar Increase your service team's productivity with Slack Watch now Link may open in new tab e-book The digital-first customer service playbook Read now Link may open in new tab Blog Unlocking the power of case swarming with Slack and Salesforce Learn more Link may open in new tab Webinar Supercharge collaborative service with swarming Watch now Frequently asked questions Why should my company use Slack? Excellent question. Slack is a way for your entire organization to communicate internally and externally. Instead of one-off email chains, all your communication is organized into channels that are easy to create, join and search. When there’s a channel for everything, everyone knows exactly where to go to get work done. And when it comes to customers, serving them seamlessly is easier when every tool and every piece of information needed is right at your agent’s fingertips. For more reading on the topic, we recommend checking out our  Resources Library . Is Slack a ticketing tool or CRM? No, but it does integrate with your preferred customer service software solution including Salesforce, Freshdesk, and more. By using Slack and your primary service solution together, agents can instantly collaborate with the experts without having to switch between tools, allowing them to resolve customer issues faster and deliver seamless customer experiences. Can I use Slack to communicate with customers, external partners or vendors? Yes. You can use  Slack Connect  to speed up work and strengthen relationships throughout your entire retail ecosystem. Slack Connect securely connects your teams with external partners including vendors, suppliers and third-party logistics providers. Slack Connect is available on all paid subscriptions. Is Slack more secure than email? Yes! Unlike email, Slack is not susceptible to spam or phishing, which causes 90% of data breaches. Your Slack handle cannot be sold to advertisers or put on a mailing list. You will only ever receive Slack messages from other people inside your organization, or from trusted partners using  Slack Connect . You may get notifications from apps integrated with your workspace, such as Asana, Google Docs or Jira. Slack offers enterprise-grade data protection and privacy. Granular controls allow admins to customize security for each user, so no one sees things they shouldn’t. Learn more about how  Slack can securely replace email  inside your company. esc Welcome to where the future works Get started Talk to sales Change Region Selecting a different region will change the language and content of slack.com. Americas Latinoamérica (español) Brasil (português) United States (English) Europe Deutschland (Deutsch) España (español) France (français) Italia (italiano) United Kingdom (English) Asia Pacific 简体中文 繁體中文 India (English) 日本 (日本語) 대한민국 (한국어) Change Region * * * * * * * Product Product * Watch Demo * Pricing * Paid vs. Free * Accessibility * Featured Releases * Changelog * Status * Why Slack? 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